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125 Northern Highway
Kilmore 3764
VIC AU
Tel 03 5781 0901
Fax 03 5781 0395

Shipping, Postage, Returns

Postage & Shipping Costs

Australian Customers

Postage anywhere in Australia is $15 per order + another $35 per Saddle.

Some items will attract a postage surcharge due to distance and weight. You will be contacted re any item ordered requiring extra postage (surcharge may not show up at checkout).

We use Australia Post .

International Customers

We are happy to send orders to you. Postage is charged after the order is placed. If you would like a quote before ordering please email us at sales@highlandssaddlery.com.au .Or you can visit http://www1.auspost.com.au/pac/int_parcel.asp for shipping costs.

International Orders

To view international prices click on the international prices button on the page. All prices on our site are in Australian Dollars .You will be charged in Australian dollars and your credit card provider will convert it for you and show the conversion.

Delivery Time for International Customers

Express will take 3 - 10 working days

Returns

Any returns must be notified within 48 hrs of receiving. All returns need a return authorisation number issued by us. This number must be put in with the item.Include a copy of the invoice, all tags and packaging.We are happy to exchange sizes of unused & clean items, but all postage costs both directions is paid by you.

If you have received a faulty or incorrect item, it will be replaced. Should we receive it back with no faults, it will be returned and you will be charged postage.

Horse Rugs

We suggest you put a clean sheet/light rug underneath when trying new rugs. We will not accept rugs returned with dirt, stains grass, stable bedding or hair. This is for reasons of hygiene and also so that they can be resold.

Charging & pricing

Items will not be charged until they are ready to leave. If we are unable to supply an item it will be placed on backorder. When it comes available it will be sent to you. If you don't want your item put on back order, just notify us and we will happily cancel it.

Delivery Times

Most orders are despatched same day or next day upon receiving payment . Delivery time will depend on your location from Kilmore. If you are in Melbourne metro it is usually next day but otherwise allow 2 - 14days with Australia Post.

PLEASE CONTACT US IF YOU WOULD LIKE EXPRESS POST OR INSURANCE FOR YOUR ITEM.

All our prices are in Australian Dollars.

To convert Australian dollars into your currency click on the link below.

http://www.xe.com/ucc/